Legal
Terms & Conditions
Last updated: 1 May 2026
1. Scope, acceptance, and related policies
These Terms govern access to and use of Cartaro websites, merchant onboarding, admin workspaces, storefront tooling, checkout modules, APIs, mobile and desktop applications, POS, wallet, AI, support, and related services. By visiting Cartaro, creating an account, clicking an acceptance button, signing or accepting an order form, or continuing to use the services, you agree to these Terms, the Privacy Policy, and any service-specific terms that apply to the feature you use. If you do not agree, you must not use the relevant service.
2. Electronic contracting and notices
You agree that contracts, order forms, invoices, platform notices, approvals, consents, and other communications may be created, accepted, sent, stored, and evidenced electronically where permitted by UAE law. Notices may be sent through the dashboard, email, mobile number, in-product message, or other contact details connected to your account, and you are responsible for keeping those details current.
3. Eligibility, authority, and account security
You must have legal capacity to use Cartaro. If you use Cartaro for a company, establishment, store, or other organisation, you confirm that you are authorised to bind it and manage the account. You must provide accurate registration, ownership, licence, tax, banking, and contact information, keep credentials secure, restrict access to authorised users, and promptly update information when it changes.
4. Cartaro role as technology provider
Cartaro provides technology that helps merchants launch and operate digital stores, manage catalogues, accept orders, connect payment and logistics services, communicate with customers, and review analytics. Unless Cartaro expressly states otherwise in writing, Cartaro is not the merchant, seller, supplier, importer, exporter, payment institution, logistics provider, warranty provider, or owner of the goods or services offered through a Cartaro-powered store.
5. Digital trade compliance in the UAE
Merchants are responsible for ensuring their store and activities comply with UAE laws on modern technology-based trade, consumer protection, electronic transactions, data protection, tax, customs, advertising, promotions, intellectual property, cybersecurity, and any sector-specific rules that apply to their products or services. This includes having legal capacity, maintaining required licences, permits, approvals, and trade names, selling only lawful goods and services, and obtaining special approvals before offering regulated goods or services.
6. Merchant disclosures and customer-facing policies
Merchants must publish and keep accurate the information required for customers to make informed purchases, including store identity, licence details where applicable, physical or business address, official contact channels, product or service descriptions, prices, taxes, fees, delivery charges and timing, warranties, after-sale support, return and refund rules, complaint channels, privacy information, and any other mandatory disclosures. Merchants must not use deceptive descriptions, false availability, hidden charges, misleading promotions, or unclear contract terms.
7. Orders placed with Cartaro-powered stores
When a customer buys from a Cartaro-powered store, the sales contract is between that customer and the merchant operating the store, unless Cartaro is expressly named as the seller or service provider. The merchant is responsible for product accuracy, availability, pricing, VAT and tax treatment, invoices, payment collection settings, fulfilment, delivery or collection, warranties, returns, refunds, customer support, and complaint handling. Customers must review the announced product details and digital contract terms, provide accurate order information, pay amounts due, and avoid abusing cancellation, return, or complaint channels.
8. Consumer complaints, returns, and platform action
Cartaro may provide tools that help merchants receive customer complaints, publish policies, and manage return or refund workflows, but the merchant remains responsible for complying with mandatory consumer rights. Cartaro may forward complaints, request documents, restrict a store, hide content, suspend features, refund pending platform-held amounts where permitted, or cooperate with competent authorities when required to protect users, the platform, or legal compliance.
9. Fees, subscriptions, renewals, and taxes
Paid services, plans, add-ons, usage charges, transaction fees, wallet charges, implementation services, or other fees are disclosed in the dashboard, order form, invoice, pricing page, or written commercial arrangement. Fees may be charged in advance or in arrears, may renew automatically when auto-renewal is enabled, and may be subject to VAT or other applicable taxes. Unless a service-specific policy or mandatory law says otherwise, paid fees are non-refundable, and cancellation stops future renewal while access continues only for the paid period or as stated in the applicable plan.
10. Payments, wallets, settlements, and chargebacks
Payment processing, stored payment methods, wallet top-ups, settlements, payouts, refunds, chargebacks, and collection-on-behalf features may depend on banks, payment gateways, card networks, app stores, and regulatory checks. You authorise Cartaro and its providers to process payment and settlement information needed to provide those services. Cartaro may delay, hold, offset, reverse, or deduct amounts where reasonably needed for unpaid fees, refunds, chargebacks, suspected fraud, verification, disputes, provider requirements, or legal compliance.
11. Third-party services and integrations
Cartaro may connect stores with payment gateways, shipping carriers, domain providers, SMS and email providers, analytics tools, AI providers, app marketplaces, themes, extensions, and other third-party services. These services may have their own terms, fees, privacy practices, availability limits, and support commitments. Unless Cartaro expressly states otherwise, Cartaro only facilitates access and is not a party to the separate relationship between you and the third party.
12. Data protection, privacy, and communications
Use of Cartaro is subject to the Privacy Policy. You must only upload, access, process, export, or share personal data through Cartaro when you have a lawful basis and have provided required notices, consents, and opt-out choices. Merchants are responsible for their customer data and marketing practices, including consent and refusal of promotional messages. Cartaro may send operational messages such as verification emails, security alerts, billing notices, order-related notices, policy updates, and service announcements.
13. Verification and restricted services
Cartaro may require identity, business, licence, beneficial ownership, tax, domain, bank account, authorised representative, or activity verification before enabling or continuing certain features. Cartaro may refuse, limit, suspend, or withdraw access where information is incomplete, inaccurate, expired, suspicious, or insufficient for legal, payment, security, or risk requirements.
14. Acceptable use and prohibited activity
You must not use Cartaro to commit fraud, mislead customers, impersonate another person, sell prohibited, counterfeit, stolen, unsafe, infringing, or unlicensed regulated goods, violate sanctions or anti-money-laundering rules, infringe intellectual property, send spam, scrape or misuse data, attack or bypass security controls, transmit malicious code, interfere with platform integrity, or publish content that violates UAE law, public order, public morals, or these Terms.
15. Content, intellectual property, and AI-assisted outputs
Cartaro and its licensors own the platform, software, branding, interfaces, documentation, templates, and related intellectual property. You retain ownership of lawful content you submit, but you grant Cartaro a non-exclusive licence to host, store, reproduce, adapt, translate, display, transmit, and process that content as reasonably needed to operate, secure, support, analyse, and improve the services. You are responsible for reviewing and lawfully using store content, product data, prompts, AI-assisted outputs, and customer communications before publication or use.
16. Availability, changes, and support
Cartaro works to provide reliable services, but availability may be affected by maintenance, updates, emergencies, third-party services, network issues, security incidents, or events outside reasonable control. Cartaro may improve, change, replace, restrict, or discontinue features, plans, APIs, beta services, or integrations. Support availability and response times depend on the selected plan or written arrangement.
17. Suspension, termination, and store closure
Cartaro may suspend, restrict, or terminate accounts, stores, features, or content where reasonably needed for non-payment, security, suspected fraud, verification failure, legal compliance, harmful conduct, platform abuse, third-party provider requirements, or breach of these Terms. You may stop using the services or request account or store closure according to the available process. Termination does not remove accrued fees, settlement obligations, refund or chargeback responsibilities, audit rights, indemnities, or provisions intended to survive termination.
18. Liability and indemnity
To the maximum extent permitted by law, Cartaro is not liable for indirect, incidental, special, punitive, exemplary, or consequential loss, lost profits, lost sales, lost goodwill, lost data, merchant conduct, customer disputes, third-party services, regulatory action caused by your business, or downtime outside Cartaro's reasonable control. Except for liabilities that cannot be limited by law, Cartaro's aggregate liability for claims relating to the services is limited to the fees you paid to Cartaro for the affected service during the three months before the event giving rise to the claim. You agree to indemnify Cartaro against claims, losses, penalties, and costs arising from your breach, unlawful use, products or services, store content, customer dealings, taxes, data practices, or third-party disputes.
19. Governing law, language, and dispute resolution
These Terms are governed by the laws applicable in the United Arab Emirates. The courts of Dubai shall have jurisdiction unless mandatory law gives another UAE authority, court, committee, or regulator jurisdiction. Nothing in these Terms limits mandatory consumer rights or regulatory powers that cannot be waived. The English and Arabic versions are intended to have the same meaning; if a competent UAE authority requires reliance on Arabic text, the Arabic text will prevail to the extent of any inconsistency.
20. Updates to these Terms
Cartaro may update these Terms to reflect legal, operational, product, security, or commercial changes. The updated version applies from the date it is posted or any later effective date stated in the update. If a material change affects paid services, Cartaro will use reasonable means to notify affected merchants. Continued use of the services after the effective date means you accept the updated Terms.
Questions about these terms and conditions? Contact us
