Configure the economics per tenant
Each tenant can define how spend turns into points, how points turn back into currency, and where redemption should stop before margin gets stretched.
Loyalty Points Extension
Built for Cartaro tenants
Retention engine
Turn repeat orders into a loyalty loop your merchants can actually control.
Loyalty Points gives Cartaro tenants configurable earn and redeem rules, checkout redemption, customer balances and history, plus merchant guardrails that keep rewards profitable.
Configures
Earn and redeem ratios
Redeems
Points during checkout
Keeps
Balance and event history
Rewards board
Loyalty Points / Tenant configuration
Extension active
Earn rule
AED 5 -> 1 point
Redeem rule
10 points -> AED 1
Guardrails
25% cap / AED 80 max
Customer pulse
4,280 active points
Across enabled shoppers
Recent events
LiveRedeemed at checkout
A shopper applied 180 points for AED 18.00.
Earn awarded on completion
Order #48271 added 42 points after fulfillment.
Refund restored balance
A returned order put 110 points back into the account.
Why it matters
A loyalty program that belongs inside commerce operations, not beside them.
Loyalty Points is designed for merchants who want repeat-purchase mechanics without inventing a side system. The rules live in the tenant marketplace configuration, the redemption shows up in checkout, and the customer record keeps the running balance honest.
Redeem inside the real checkout flow
Customers do not need a separate coupon ritual. Points appear directly during checkout with a clear value conversion and an updated order summary.
Keep the loyalty story visible
Balance, recent events, and full loyalty history live in the customer account so merchants and shoppers can both see what happened and why.
Who it is for
Built for merchants who want repeat business without losing control of the numbers.
Loyalty Points fits brands that need retention mechanics to feel native to the shopping flow while still giving the operator real configuration and limits.
D2C brands with returning shoppers
Stores that want to reward a second, third, and fourth order without teaching customers a new system.
Operators running seasonal campaigns
Teams that need room to tune point economics by tenant and adapt the program to promotions or margin windows.
Multi-store portfolios
Teams managing several tenants that each need their own loyalty structure instead of one shared rewards rule.
Support and CX teams
People who need a visible history of what was earned, redeemed, restored, or reversed when a shopper asks what happened to their points.
Merchant owners
Decision makers who want customer retention mechanics without sacrificing operational clarity or checkout trust.
Problems solved
The extension is built to remove the usual friction around loyalty programs.
Most loyalty programs fail because the rules are unclear, the redemption step feels bolted on, or the accounting disappears when orders change. Loyalty Points is shaped around those exact pain points.
One loyalty rule forced onto every merchant
Tenants can set their own earn and redeem math instead of inheriting a universal ratio that does not fit their basket size or margin profile.
Reward value that feels vague to shoppers
The checkout panel translates points into currency so customers can understand what they are using before they place the order.
Points that only work through manual codes
Redemption is part of the checkout experience itself, which removes the need for support-driven coupon workarounds.
No clear history when an order changes
Account history keeps earned, redeemed, restored, and reversed events visible so both merchants and customers can trace the balance.
Generous loyalty programs that quietly hurt margin
Percent caps, amount caps, and conversion rules act as merchant guardrails before redemption becomes too expensive.
A rewards feature that lives outside the tenant stack
The program activates through the marketplace extension flow and stays connected to the storefront, checkout, and account experience.
Feature tour
Five views that explain how Loyalty Points works from setup to redemption.
01
Marketplace activation
Turn the extension on where merchants already manage extensions.
Loyalty Points is activated and configured from the tenant marketplace slideover so the program starts from a familiar operational surface instead of a disconnected settings page.
Published as a marketplace extension
Tenant-owned configuration fields
Activation stays tied to extension status
Marketplace drawer
Extension setup
Earn spend amount
5.00 AED
Earn points amount
1 point
Redeem points amount
10 points
Redeem currency amount
1.00 AED
02
Earn rule setup
Define exactly how spend becomes points.
Merchants can tune spend thresholds, earned points, point-to-currency conversion, and redemption ceilings to match their commercial model.
Earn ratio per tenant
Redeem ratio per tenant
Caps for percentage and amount
Rule engine
Profit-aware points math
Earn for repeat buying
Reward real spend without changing the checkout flow.
Convert back to currency
Show a simple value that shoppers can understand at a glance.
Tune by tenant
Let each merchant set economics that match their average basket.
03
Checkout redemption
Let signed-in shoppers use points during checkout with full clarity.
The redemption panel shows available balance, requested usage, applied value, and the updated order total before payment goes through.
Visible only when the extension is active
Whole-point input with clear value conversion
Order summary reflects redeemed amount
Checkout panel
Use points before payment
Available points
360 pts
Points to apply
180
Redeemed value
- AED 18.00
Updated total
AED 246.00
04
Customer account
Keep balances and history visible after the order.
Customers can check current balance and a full loyalty timeline from the account area, which reduces confusion and support back-and-forth.
Dedicated loyalty account page
Recent events and full history
Order-linked entries when relevant
Customer account
Balance and history
Current balance
640 pts
Earned from order #48271
+42 pts
Redeemed in checkout
-180 pts
Restored after refund
+110 pts
05
Merchant guardrails
Protect margin with configurable redemption limits.
Caps and limits keep loyalty usable without letting redemptions overwhelm basket economics or make discounts harder to reason about.
Maximum redemption percent
Maximum redemption amount
Rules stay tenant-specific
Guardrails
Redemption limits
Maximum order coverage
25%
Maximum currency redemption
AED 80
Order floor
Never below zero
Daily workflow
What a loyalty-enabled merchant day looks like.
The program is intentionally simple in day-to-day use: configure the rules once, monitor redemption at checkout, and use the history trail when support or finance needs context.
Activate the extension
Turn Loyalty Points on from the marketplace drawer when the tenant is ready to launch a rewards program.
Set the earn and redeem rules
Define how much spend earns points, how points convert back into currency, and where redemption should stop.
Let shoppers redeem at checkout
Signed-in customers see their available points and can apply them before payment confirmation.
Complete the order lifecycle
Orders can deduct points on creation and award points once fulfillment or completion makes the purchase count.
Review customer loyalty history
Support and CX can verify what was earned, redeemed, restored, or reversed from the loyalty account trail.
Tune the economics when needed
Adjust ratios and caps by tenant as campaigns, baskets, and retention strategy evolve.
Merchant benefits
Why merchant owners like this extension.
The value is not just “give points.” It is having a loyalty model that merchants can explain, tune, and trust.
Rewards can be tuned to fit each tenant instead of one platform-wide ratio.
Checkout redemption is visible and easy to understand before payment is taken.
Guardrails prevent redemptions from quietly becoming a margin leak.
Balance and history stay available when customers ask questions after the order.
The program lives in Cartaro’s existing marketplace and storefront surfaces.
Operator benefits
Why operations and support teams get a calmer workflow.
Operators need fewer manual explanations when loyalty data is visible, structured, and tied to the order lifecycle.
Customer balance and loyalty history live in one dedicated account surface.
Redemption appears in checkout and order summaries with clear currency value.
Restores and reversals can be traced when orders are canceled or refunded.
Tenant-specific settings reduce one-off support exceptions between merchants.
Extension activation controls loyalty visibility across storefront pages automatically.
FAQ
Common questions about Loyalty Points.
Can every tenant use a different loyalty ratio?
Yes. The earn and redeem rules are configured per tenant from the extension settings rather than being fixed across the whole platform.
Do shoppers redeem points inside checkout?
Yes. Signed-in shoppers can use their available points directly during checkout when the extension is active for that tenant.
Can merchants limit how much of an order points can cover?
Yes. The extension supports configurable percentage and fixed-amount caps so merchants can control redemption exposure.
Can customers see what happened to their points after ordering?
Yes. The account experience shows current balance plus a history of loyalty events such as earning, redemption, restoration, and reversal.
Ready to use loyalty
Launch a loyalty program that feels native to the merchant journey.
If you want Cartaro tenants to manage rewards from the same platform they already use for selling, Loyalty Points gives you the structure, visibility, and merchant controls to do it cleanly.
